Strutmasters' How-To-Order Page
For fast, personal service, please call our toll free line, 1-866-597-2397, to order and our customer service staff will answer all of your questions and make sure you get exactly the parts you need. Our phones are open 8:30 am to 10 pm EST, seven days a week.
You may also shop online using the PayPal shopping cart. As you go through our site, all you need to do is click on the PayPal "Add to cart" button you will see associated with each item. This will add that item to your cart, and bring up a page showing your item(s). When you have all the items you want in your cart, you just click on the "Go to Checkout" button on the cart page and follow the instructions. You can see what you have listed so far at any time by clicking on the View Cart button at the bottom of every page.
This shopping cart uses cookies to keep track of your purchases, so be sure that your browser is set to accept them.
Some customers have told us that they have had problems trying to use the PayPal shopping cart. We use it because it is a secure way to make payments online. One problem many people have is in the name and/or address they are trying to use.
Please be sure that the name and address you register with PayPal is the same as the name and billing address on the credit card account. Also, remember that the password that you will use to access PayPal is case sensitive, and must always be typed the same way. To the computer Dog is not the same as dog. One more thing to remember is that we ship UPS and they do not deliver to PO Box's, so please include your physical address on your PayPal orders.
If you run into any problems trying to order this way, please call for assistance at 1-866-597-2397.
Some of you may not want to use a credit card, preferring to pay with a check or money order. We do, of course, accept them as well, but we must hold your order until our bank tells us that they have cleared.
If you wish to use this method, please make a list of the items you need and email us at Sales@Strutmasters.Com or call us between 8 AM and 10 PM EST including weekends at 1-866-597-2397. We will provide you with the total due, including shipping and core charges so you can place your order.
If you are ordering a dryer along with other items, the shopping cart will not leave off the shipping charge, even though we offer free shipping when ordered with either the compressor or air springs/struts.
In this case, email us your order, and ask us to send you a Pay Pal bill for the correct amount. This will allow you to order through Pay Pal's secure online system.
If you have any questions about ordering, or something is not working right for you, please contact us, either at the toll free phone number or through our email address above.
ABOUT CORE CHARGES
When you look at some items, you will notice that there is a "core charge" included. This is a standard item in the industry, and is how we are assured a supply of used parts to rebuild, so we can continue to offer these great deals.
The core charge is a deposit on the reusable part of the item you are buying. The "core" is what we add new parts to in rebuilding the item. When you return your old part, we refund this charge and we pay the return shipping cost.
Thank you for shopping at Strutmasters. If you have any questions, or do not see the part you need, please contact us. We are here to help you.
CALL NOW FOR FREE DIAGNOSIS!
For sales or service, call toll free 1-866-597-2397
or 1-336-597-2397 (for outside our calling area)
To order a catalog, please call 1-866-896-9886
or 1-336-599-0286 outside our toll-free service area.
We are open 7 DAYS A WEEK 8 AM to 10 PM EST
-because our customers come first!
